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Article Dans Une Revue Theory and Practice of Socio-Economic Management Année : 2018

Riding the Roller-Coaster of the Accreditation Process at Higher Education Institutions through Employees Engagement

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Résumé

This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.
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Dates et versions

hal-01907980 , version 1 (19-12-2018)

Identifiants

  • HAL Id : hal-01907980 , version 1

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Rana Sawaya, Donabelle Zakkour Tabchoury, Marc Bonnet. Riding the Roller-Coaster of the Accreditation Process at Higher Education Institutions through Employees Engagement. Theory and Practice of Socio-Economic Management, 2018, 3 (2), pp.36-52. ⟨hal-01907980⟩
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