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Article Dans Une Revue Theory and Practice of Socio-Economic Management Année : 2018

Investigating the Root Causes of Patient Delay in the Healthcare Industry

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Résumé

This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.
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Dates et versions

hal-01907965 , version 1 (29-10-2018)

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  • HAL Id : hal-01907965 , version 1

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Jamil Kobrossi, Marc Bonnet, Patrick Tabchoury. Investigating the Root Causes of Patient Delay in the Healthcare Industry. Theory and Practice of Socio-Economic Management, 2018, 3 (2), pp.21-35. ⟨hal-01907965⟩
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