@incollection{frachette:hal-01638353, TITLE = {{la relation client-fournisseur au service de l'am{\'e}lioration du circuit du m{\'e}dicament hospitalier : intervention au sein de l'h{\^o}pital de la Croix-Rousse, hospices civils de Lyon}}, AUTHOR = {Frachette, Marc and Strazzeri, Christophe and Leboucher, Gilles}, URL = {https://univ-lyon3.hal.science/hal-01638353}, BOOKTITLE = {{Innovation commerciale : tous vendeurs dans les organisations}}, YEAR = {2017}, MONTH = Oct, HAL_ID = {hal-01638353}, HAL_VERSION = {v1}, }